Important customer informations

Delivery Costs
 
The delivery costs incl. packaging and insurance for foreign countries are as follows:
 
Europe 1:

Shipment to following European countries for 12,90 € (max.weight 5 kg)
Austria, Belgium, Denmark*, Luxembourg, Netherlands*
 
Europe 2:
 
Shipment to following European countries for 16,90 € (max.weight 5 kg)
Czech Republic,France*,Great Britain*,Italy (except Campione d'Italia, Livigno)*
 
Europe 3:

Shipment to following European countries for 20,00 € (max. weight 5 kg):
Bulgaria, Croatia, Estonia*, Finland*, Greece*, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal*, Romania, Slovakia, Slovenia, Switzerland(except Martina, Samnaun)/duty unpaid,  Sweden*, Spain* (except Canary Islands)
 
Europe 4:
 
Shipment to following European countries for 35,00 € (max. weight 5 kg):
Norway (except Jan Mayen, Spitzbergen/Svalbard)*, Belarus, Serbia
 
Europe 5:
 
Shipment to following European countries for 45,00 € (max. weight 5 kg):
Turkey, Russian Federation
 
USA / Canada 59,00 € (max. weight 5 kg)
DHL (running time ca.10-12 days)
 
All delivery costs incl. 19% VAT
 
Countries with *   supplement for shipment to islands
 
Other Countries:
For shipping charges to other foreign countries please contact us by e-mail.
 

Payment

EU Countries
Cash-in-advance by EU-payment order or PayPal

Other Countries (not EU)
Cash-in-advance by PayPal.

 

Cancellation policy

Right of revocation

You have the right to revoke this contract without giving reasons within 14 days.
The cancellation term amounts 14 days from the day in you or one third named by you who is not carrier which has taken goods in possession.
To use your cancellation right, you must inform us by means of a clear statement (e.g., a letter sent by post, fax or e-mail) about your decision to revoke this contract.
You can use for it of the acknowledgement of receipt of your order enclosed pattern-cancellation form which is not prescribed, nevertheless.
You can use the model withdrawal form, attached to your order confirmation, which is not mandatory.
The revocation must be send to:

BassLine Custom-Shop
Ruediger Ziesemann
Muehlenweg 52
47839 Krefeld
Germany
phone: 0049(0)2151-736496 
fax: 0049(0)2151-743625
e-mail: shop@bassparts.de


Effects of revocation
If you revoke this contract, we refund all the payments, we have received from you, including delivery costs (except additional costs arising from the fact, that you have chosen another kind of delivery
as the most favorable standard delivery offered by us) and must be repaid immediately at the latest within fourteen days from the date we have received your cancellation of this contract with us.
For this repayment, we use the same method of payment that you used for the initial transaction, unless, something else was agreed with you expressly. In no case we will charge fees for this repayment.
We may withhold the reimbursement until we have received the goods back or until you have demonstrated that you have returned the goods, whichever is the earlier.
You have to return the goods promptly and definitely not later than fourteen days from the date on which you notify us of the cancellation of this contract to us..
Return address:

BassLine Custom-Shop
Ruediger Ziesemann
Muehlenweg 52
47839 Krefeld
Germany
phone: 0049(0)2151-736496 
fax: 0049(0)2151-743625
e-mail: shop@bassparts.de

The deadline is met if you send back the goods before the period of fourteen days.
You bear the direct cost of returning the goods.
You only need to pay for any diminished value of the goods, if this value loss is due to an unnecessary handling of the goods to establish the nature, characteristics and functioning

 

 

_______________________________________________________________________________

Revocation form

 (In case of revocation you can complete this form and return it to:)

BassLine Custom-Shop
-BassParts-
Ruediger Ziesemann
Muehlenweg 52
47839 Krefeld
Germany
E-mail: shop@bassparts.de

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods:

 

 

order-no.

customer-no.

date of order (*)

date of receipt (*) 

 (*) Please delete that which does not apply.


customer's name:

 

customer's adress:

 

 

 

date:.................................   customer's signature:.....................................................
                                                              (only for communications on paper)